My goal is to 'delight the customer' through delivery of service and programme excellence, through effective management of customer expectations and delivery of excellent value cost effective and professional services making best use of current technologies and skills. I relish the opportunity to mentor and develop staff to achieve the best they can and to develop and grow both individually and collectively as teams - such that they exceed their own expectations. I am a qualified ITIL Service Manager, a Managing Successful Programmes (MSP) practitioner, TOGAF 9.1accredited and an NLP Ptractitioner - all of which provides me with a unique set of skills and experience to really make a dif...
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