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AIESEC HCMC][National RnR 1314] Best oGCDP Award

Nguy畛n Minh
Nguy畛n Minh

The document provides an overview of AIESEC in Ho Chi Minh City for the term 13-14. It discusses their Best oGCDP Award, outgoing exchange team details including number of members and returnees. It then summarizes their exchange growth rates from 2010-2014 and CEM review results. The rest of the document outlines their customer experience management initiatives for EPs including training seminars, LEAD activities, newsletters and quality standards. It also discusses their information management, international relations management, goals management, and innovations/initiatives including issue-based recruitment campaigns.

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RnR of AIESEC in Vietnam term 13-14 Best oGCDP Award Ho Chi Minh City
Introduction Out Going eXchange team 14-15 No of OGX member:26 (Including 7 SU members) No of returnee: 11 No of returnee-to-be: 2 Ho Chi Minh City
IntroductionHo Chi Minh City Term (1.7 30.6) Result (RE) Growth (%) 2010-2011 27 2011-2012 38 40,74 2012-2013 63 65,79 2013-2014 65 3,17 oGCDP growth rate of AIESEC HCMC Period 1/7 to 30/6
Introduction CEM review (1/7/2013 - 30/6/2014) Ho Chi Minh City Status NPS % Promoter Matched 43 46.8% Realize 26 39.6% Completed 37 51.9% All 35 46.1% Response rate 89% 83% 81% 84%
IntroductionHo Chi Minh City EPs feedback
Customer Experience Management Ho Chi Minh City EP LEAD framework is built to ensure Quality and Experience of EP (Quality standard checklist) Key focuses - MEC for OGX members - Knowledge delivery - Integration (with iGCDP and returnee pool) http://bit.ly/1q7hd61
Customer Experience Management Ho Chi Minh City EP BUDDY JD and EP GUIDELINE are redefined with clear explanation and steps http://bit.ly/1oohTD5 http://bit.ly/1xzJxT0
- iSOS training is put in OPS 1 followed up by newsletter and in first meeting of EP BUDDY and EP After getting Matched and submitting 130$, EP will inform EBM to receive the Membership Code and Assistance Number of iSOS - 20 MA/RE EPs already got iSOS Code and used it Customer Experience Management Ho Chi Minh City International SOS implementation
Customer Experience Management Ho Chi Minh City Visa procedure guideline http://bit.ly/1j6AxBM
Customer Experience Management Ho Chi Minh City Feedback score for OPS No of EPs attend OPS: 77 Outgoing Preparation Seminar - Conducted 1 week after EP receiving results - What to deliver in OPS Track 1: Knowledge about AIESEC- GCP: Why we do what we do Expectation Setting: Exchange Policy Matching Process, EP BUDDY introduction and IR working flow NPS Training & iSOS Training Finance Policy Returneess sharing Track 2: CV and Cover Letter Training How to develop LEADERSHIP with GCP GCP interview training iGCDP Internss sharing
Customer Experience Management Ho Chi Minh City Outgoing Preparation Seminar for SU recruitment Spring 2014
Customer Experience Management Ho Chi Minh City Feedback score for CPS No of EPs attend OPS: 68 Cultural Preparation Seminar - Conducted 1-2 weeks after OPS - What to deliver in CPS Team work Project organizing and Project management: Expectation from Host LC Culture shock discussion Exchange tips Vietnam ambassador Motivation activities: EPs sharing and EP BUDDYs sharing
Customer Experience Management Ho Chi Minh City LEADs activities for EPs Regional LEAD DAY Make yourself ready for exchange which aims to - Make EPs feel AIESEC atmosphere and values of GCP - Make a closer connection between EPs and AIESEC, and among EPs - Review EPs what they need to prepare before their internship to set smart and suitable goals
Customer Experience Management Ho Chi Minh City LEADs activities for EPs CULTURE DAY Integrate with Global Passport project which aims to: - engage EPs into a real event of iGCDP to help them understand what they will do in their internship with AIESEC - support EPs to be well-prepared for cultural activities (Vietnam ambassador) when going exchange
Customer Experience Management Ho Chi Minh City NEWSLETTER Newsletter subteam is formed to ensure every 2- week- newsletters to EPs Content flow http://bit.ly/1m7FEB4
Customer Experience Management Ho Chi Minh City Quality Standards Check list made and followed 1 EP Buddy JD defined and implemented 1 iSOS Service is implemented and used for all Eps 1 Insurance or Visa Partnership done or used 2 All cases addressed and closed with comments 2 OPS and CPS conducted for 90% Eps(Specify number of attendees) 2 OPS and CPS conducted (2 each before summer) 2 2 LEADs Organized 3 At least 1 Newsletter sent for each engagement phase (4 newsletters) 3 TOTAL 17 VP OGX EBM of oGCDP EBM of SU IRM - Develop and manage EP BUDDY incharge - Responsible for Integration, Knowledge delivery for EPs - Set partnership and enhance promise delivery among stakeholders - Contact point for MC - LC partnership Tracking X pipeline and quality result Quality Management Board structure
Information ManagementHo Chi Minh City All forms on podio workspace have an allotted status 0 Match 2 Realize App have 90% of Eps registered 0 IR survey App to get details from LCs 0 oGCDP Partnerships app to save all partnerships done 0 All EP Data from national Ors and OP is addressed 2 All Audits since january are filled completely on time 0 OGX Experience tracker updated 1 National OGX meeting attended(may and june) *1 1+1 TOTAL 5
International Relations Management Ho Chi Minh City AIESEC HCMC in national searchtools in 48 hours
International Relations Management Ho Chi Minh City MoU for IR partnership is built up with clear expectation, responsibilities from both HOME LC and HOST LC http://bit.ly/TLZTc3
http://aiesec-hcmc.wix.com/aiesechcmc International Relations Management Ho Chi Minh City Officially website for IR promotion including selections round, EP profile and AIESEC HCMCs service
International Relations Management Ho Chi Minh City All EPs needs to be updated in national search tool with relevant details 2 EP Searchtool is updated within 48 hours of new TNs/partnership announcement 1 Partnership Framework and codelivery checklist is made between partnering entities 2 EP Profile generated for your LC and used 1 TOTAL 6 IR MANAGER (CEE account manager) IR Executive (SEA account manager) IR Executive (Other countries account manager) IR subteam structure
Goals managementHo Chi Minh City Month Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun % achievement Goal 0 0 0 26 0 0 0 0 0 0 75 76 112/177 Actual 5 2 0 0 0 15 5 0 0 4 43 38 63.3% Goal 0 14 6 4 10 8 0 0 0 0 35 60 55/137 Actual 7 5 1 0 0 4 9 1 0 3 3 22 40.1% Goal 0 10 5 5 0 7 8 4 3 0 12 60 65/111 Actual 18 15 4 0 2 1 8 6 0 2 0 9 58.5% RAISE MATCH REALIZE X pipeline and results
Goals managementHo Chi Minh City MC -MC partnership LC-LC partnership Number MA/RE 7 23 % achievement 10.8% 35.4% Partnership utilization
Goals management Ho Chi Minh City HSU SU achievement 19 RE from HSU contribute 29.2% to oGCDP result of AIESEC HCMC (From 1/7/2013-30/6/2014)
50% Eps matched through National Partnerships 0 80% Eps matched through National Partnerships 0 80% attendance of representatives in matching manias and power hours 2 SU and expansions achieve target promised 3 More than 70% of planned Eps realized (RE) 0 More than 90% of planned Eps realized (RE) 0 More than 70% of planned Eps Matched (MA) 0 More than 90% of planned Eps Matched (MA) 0 >80% Raise target achieved as per plans 0 2 Goals managementHo Chi Minh City TOTAL 7
Innovation and Initiatives Ho Chi Minh City ISSUE-BASED sub product promoted in SUMMER peak recruitment Regional oGCDP promotion DO GOOD GROW STRONG We focus on creating social social impact (DO GOOD) and developing self and others (GROW STRONG) by delivering topics about Socially responsible leaders and The values of socially responsible leaders
Innovation and Initiatives Ho Chi Minh City ISSUE-BASED sub product promoted in SPRING recruitment Phase 1: Step out of borders to discover yourself We focus on career orientation issue (biggest interest of students) The campaign mainly about discover ones self by taking challenges to understand their strengths, weaknesses, values,... to support for their future.
Innovation and Initiatives Ho Chi Minh City ISSUE-BASED sub product promoted in SUMMER peak recruitment Phase 2: Discover the world, Discover yourself We focus on leadership (the core value of AIESEC) The campaign mainly about activating leadership by stepping out of borders and explore the world. The behaviours is global mindset and self-leading.
Innovation and Initiatives Ho Chi Minh City ISSUE-BASED sub product promoted in SPRING recruitment
Innovation and Initiatives Ho Chi Minh City Showcasing impact from Winter Peak No of RE from Winter peak: 15 No of stories collected: 12 No of EPs engage back to AIESEC: 5 Mai Th畛 Thanh Thanh - HSU student http://on.fb.me/1jd5VPa Nguy畛n Th畛 Tuy畉t - HCMUP student http://on.fb.me/1xD3k3P Read more at : https://www.facebook.com/exchange.aiesechcmc and https://www.facebook.com/fanpage.aiesechcmc
Innovation and Initiatives Ho Chi Minh City Innovations and Initiatives with results 1. Strong synergy with supporting function Talent Management (TM): - Manage and develop assessor pool for oGCDP recruitment - Run MEC for OGX members, develop TLP pool for OGX - Build up EP development plan to ensure EPs experience http://bit.ly/1m66ZDM - Manage IXP experience and Reintegration process MARCOM - Engage MARCOM member in OC IXP to run promotion campaign for AIESECers - Showcase impact of oGCDP in off-peak promotion period Finance - Subsidy and invest in members development
Innovation and Initiatives Ho Chi Minh City Innovations and Initiatives with results 2. Regional promotion campaign and competition - DO GOOD GROW STRONG conference reached more than 300 students in Ho Chi Minh city via 2 workshops and 1 Global Village in 30th of March, 2014 - 50 DAYS OF SUMMER competition attracted 28 AFs from both HCMC LC and FTU HCMC LC. 4 EPs Realized
Innovation and Initiatives Ho Chi Minh City Innovations and Initiatives with results 3. Integration in matching phase 62% EPs quit is because of Parents decision Parents night aims to raise awareness among EPs parents about AIESEC and GCP (mainly about benefits, values and safety), our service, and showcase impact of GCP.
Innovation and Initiatives Ho Chi Minh City Innovations and Initiatives with results 3. Integration in matching phase 50 DAYS OF SUMMER aims to help EPs to understand Exchange values by taking unique experience and memories during their journey. This competition also helps EP to adapt fast in the new environment to gain cultural understanding and working attitude in a new country. We wants all EPs to build great relationship and networks with other interns, AIESECers and local people by taking these challenges and promote Vietnameses culture to friends in all over the world. http://bit.ly/1tcrdjY
Issue Based Sub Product(Brand Packaging) promoted 1 90% stories generated from Winter peak 2 10 stories submitted for Showcasing Platform from LC 2 Innovative Posters and Message 2 Year Long Promotions conducted for registrations 0 Activeness on commission (Reply to mails/ Confirmations/ Sharing stories, experiences) 5 Innovations and Initiatives with results 5 TOTAL 17 Innovation and Initiatives Ho Chi Minh City
Out Going eXchange 14-15Ho Chi Minh City Customer Experience Management 17 Information Management 5 International Relations Management 6 Goals Management 7 Innovations and Initiatives 17 TOTAL 50
Out Going eXchange 14-15Ho Chi Minh City Thank you for your reading! See you at IGNITE 2014 <3

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AIESEC HCMC][National RnR 1314] Best oGCDP Award

  • 1. RnR of AIESEC in Vietnam term 13-14 Best oGCDP Award Ho Chi Minh City
  • 2. Introduction Out Going eXchange team 14-15 No of OGX member:26 (Including 7 SU members) No of returnee: 11 No of returnee-to-be: 2 Ho Chi Minh City
  • 3. IntroductionHo Chi Minh City Term (1.7 30.6) Result (RE) Growth (%) 2010-2011 27 2011-2012 38 40,74 2012-2013 63 65,79 2013-2014 65 3,17 oGCDP growth rate of AIESEC HCMC Period 1/7 to 30/6
  • 4. Introduction CEM review (1/7/2013 - 30/6/2014) Ho Chi Minh City Status NPS % Promoter Matched 43 46.8% Realize 26 39.6% Completed 37 51.9% All 35 46.1% Response rate 89% 83% 81% 84%
  • 5. IntroductionHo Chi Minh City EPs feedback
  • 6. Customer Experience Management Ho Chi Minh City EP LEAD framework is built to ensure Quality and Experience of EP (Quality standard checklist) Key focuses - MEC for OGX members - Knowledge delivery - Integration (with iGCDP and returnee pool) http://bit.ly/1q7hd61
  • 7. Customer Experience Management Ho Chi Minh City EP BUDDY JD and EP GUIDELINE are redefined with clear explanation and steps http://bit.ly/1oohTD5 http://bit.ly/1xzJxT0
  • 8. - iSOS training is put in OPS 1 followed up by newsletter and in first meeting of EP BUDDY and EP After getting Matched and submitting 130$, EP will inform EBM to receive the Membership Code and Assistance Number of iSOS - 20 MA/RE EPs already got iSOS Code and used it Customer Experience Management Ho Chi Minh City International SOS implementation
  • 9. Customer Experience Management Ho Chi Minh City Visa procedure guideline http://bit.ly/1j6AxBM
  • 10. Customer Experience Management Ho Chi Minh City Feedback score for OPS No of EPs attend OPS: 77 Outgoing Preparation Seminar - Conducted 1 week after EP receiving results - What to deliver in OPS Track 1: Knowledge about AIESEC- GCP: Why we do what we do Expectation Setting: Exchange Policy Matching Process, EP BUDDY introduction and IR working flow NPS Training & iSOS Training Finance Policy Returneess sharing Track 2: CV and Cover Letter Training How to develop LEADERSHIP with GCP GCP interview training iGCDP Internss sharing
  • 11. Customer Experience Management Ho Chi Minh City Outgoing Preparation Seminar for SU recruitment Spring 2014
  • 12. Customer Experience Management Ho Chi Minh City Feedback score for CPS No of EPs attend OPS: 68 Cultural Preparation Seminar - Conducted 1-2 weeks after OPS - What to deliver in CPS Team work Project organizing and Project management: Expectation from Host LC Culture shock discussion Exchange tips Vietnam ambassador Motivation activities: EPs sharing and EP BUDDYs sharing
  • 13. Customer Experience Management Ho Chi Minh City LEADs activities for EPs Regional LEAD DAY Make yourself ready for exchange which aims to - Make EPs feel AIESEC atmosphere and values of GCP - Make a closer connection between EPs and AIESEC, and among EPs - Review EPs what they need to prepare before their internship to set smart and suitable goals
  • 14. Customer Experience Management Ho Chi Minh City LEADs activities for EPs CULTURE DAY Integrate with Global Passport project which aims to: - engage EPs into a real event of iGCDP to help them understand what they will do in their internship with AIESEC - support EPs to be well-prepared for cultural activities (Vietnam ambassador) when going exchange
  • 15. Customer Experience Management Ho Chi Minh City NEWSLETTER Newsletter subteam is formed to ensure every 2- week- newsletters to EPs Content flow http://bit.ly/1m7FEB4
  • 16. Customer Experience Management Ho Chi Minh City Quality Standards Check list made and followed 1 EP Buddy JD defined and implemented 1 iSOS Service is implemented and used for all Eps 1 Insurance or Visa Partnership done or used 2 All cases addressed and closed with comments 2 OPS and CPS conducted for 90% Eps(Specify number of attendees) 2 OPS and CPS conducted (2 each before summer) 2 2 LEADs Organized 3 At least 1 Newsletter sent for each engagement phase (4 newsletters) 3 TOTAL 17 VP OGX EBM of oGCDP EBM of SU IRM - Develop and manage EP BUDDY incharge - Responsible for Integration, Knowledge delivery for EPs - Set partnership and enhance promise delivery among stakeholders - Contact point for MC - LC partnership Tracking X pipeline and quality result Quality Management Board structure
  • 17. Information ManagementHo Chi Minh City All forms on podio workspace have an allotted status 0 Match 2 Realize App have 90% of Eps registered 0 IR survey App to get details from LCs 0 oGCDP Partnerships app to save all partnerships done 0 All EP Data from national Ors and OP is addressed 2 All Audits since january are filled completely on time 0 OGX Experience tracker updated 1 National OGX meeting attended(may and june) *1 1+1 TOTAL 5
  • 18. International Relations Management Ho Chi Minh City AIESEC HCMC in national searchtools in 48 hours
  • 19. International Relations Management Ho Chi Minh City MoU for IR partnership is built up with clear expectation, responsibilities from both HOME LC and HOST LC http://bit.ly/TLZTc3
  • 20. http://aiesec-hcmc.wix.com/aiesechcmc International Relations Management Ho Chi Minh City Officially website for IR promotion including selections round, EP profile and AIESEC HCMCs service
  • 21. International Relations Management Ho Chi Minh City All EPs needs to be updated in national search tool with relevant details 2 EP Searchtool is updated within 48 hours of new TNs/partnership announcement 1 Partnership Framework and codelivery checklist is made between partnering entities 2 EP Profile generated for your LC and used 1 TOTAL 6 IR MANAGER (CEE account manager) IR Executive (SEA account manager) IR Executive (Other countries account manager) IR subteam structure
  • 22. Goals managementHo Chi Minh City Month Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun % achievement Goal 0 0 0 26 0 0 0 0 0 0 75 76 112/177 Actual 5 2 0 0 0 15 5 0 0 4 43 38 63.3% Goal 0 14 6 4 10 8 0 0 0 0 35 60 55/137 Actual 7 5 1 0 0 4 9 1 0 3 3 22 40.1% Goal 0 10 5 5 0 7 8 4 3 0 12 60 65/111 Actual 18 15 4 0 2 1 8 6 0 2 0 9 58.5% RAISE MATCH REALIZE X pipeline and results
  • 23. Goals managementHo Chi Minh City MC -MC partnership LC-LC partnership Number MA/RE 7 23 % achievement 10.8% 35.4% Partnership utilization
  • 24. Goals management Ho Chi Minh City HSU SU achievement 19 RE from HSU contribute 29.2% to oGCDP result of AIESEC HCMC (From 1/7/2013-30/6/2014)
  • 25. 50% Eps matched through National Partnerships 0 80% Eps matched through National Partnerships 0 80% attendance of representatives in matching manias and power hours 2 SU and expansions achieve target promised 3 More than 70% of planned Eps realized (RE) 0 More than 90% of planned Eps realized (RE) 0 More than 70% of planned Eps Matched (MA) 0 More than 90% of planned Eps Matched (MA) 0 >80% Raise target achieved as per plans 0 2 Goals managementHo Chi Minh City TOTAL 7
  • 26. Innovation and Initiatives Ho Chi Minh City ISSUE-BASED sub product promoted in SUMMER peak recruitment Regional oGCDP promotion DO GOOD GROW STRONG We focus on creating social social impact (DO GOOD) and developing self and others (GROW STRONG) by delivering topics about Socially responsible leaders and The values of socially responsible leaders
  • 27. Innovation and Initiatives Ho Chi Minh City ISSUE-BASED sub product promoted in SPRING recruitment Phase 1: Step out of borders to discover yourself We focus on career orientation issue (biggest interest of students) The campaign mainly about discover ones self by taking challenges to understand their strengths, weaknesses, values,... to support for their future.
  • 28. Innovation and Initiatives Ho Chi Minh City ISSUE-BASED sub product promoted in SUMMER peak recruitment Phase 2: Discover the world, Discover yourself We focus on leadership (the core value of AIESEC) The campaign mainly about activating leadership by stepping out of borders and explore the world. The behaviours is global mindset and self-leading.
  • 29. Innovation and Initiatives Ho Chi Minh City ISSUE-BASED sub product promoted in SPRING recruitment
  • 30. Innovation and Initiatives Ho Chi Minh City Showcasing impact from Winter Peak No of RE from Winter peak: 15 No of stories collected: 12 No of EPs engage back to AIESEC: 5 Mai Th畛 Thanh Thanh - HSU student http://on.fb.me/1jd5VPa Nguy畛n Th畛 Tuy畉t - HCMUP student http://on.fb.me/1xD3k3P Read more at : https://www.facebook.com/exchange.aiesechcmc and https://www.facebook.com/fanpage.aiesechcmc
  • 31. Innovation and Initiatives Ho Chi Minh City Innovations and Initiatives with results 1. Strong synergy with supporting function Talent Management (TM): - Manage and develop assessor pool for oGCDP recruitment - Run MEC for OGX members, develop TLP pool for OGX - Build up EP development plan to ensure EPs experience http://bit.ly/1m66ZDM - Manage IXP experience and Reintegration process MARCOM - Engage MARCOM member in OC IXP to run promotion campaign for AIESECers - Showcase impact of oGCDP in off-peak promotion period Finance - Subsidy and invest in members development
  • 32. Innovation and Initiatives Ho Chi Minh City Innovations and Initiatives with results 2. Regional promotion campaign and competition - DO GOOD GROW STRONG conference reached more than 300 students in Ho Chi Minh city via 2 workshops and 1 Global Village in 30th of March, 2014 - 50 DAYS OF SUMMER competition attracted 28 AFs from both HCMC LC and FTU HCMC LC. 4 EPs Realized
  • 33. Innovation and Initiatives Ho Chi Minh City Innovations and Initiatives with results 3. Integration in matching phase 62% EPs quit is because of Parents decision Parents night aims to raise awareness among EPs parents about AIESEC and GCP (mainly about benefits, values and safety), our service, and showcase impact of GCP.
  • 34. Innovation and Initiatives Ho Chi Minh City Innovations and Initiatives with results 3. Integration in matching phase 50 DAYS OF SUMMER aims to help EPs to understand Exchange values by taking unique experience and memories during their journey. This competition also helps EP to adapt fast in the new environment to gain cultural understanding and working attitude in a new country. We wants all EPs to build great relationship and networks with other interns, AIESECers and local people by taking these challenges and promote Vietnameses culture to friends in all over the world. http://bit.ly/1tcrdjY
  • 35. Issue Based Sub Product(Brand Packaging) promoted 1 90% stories generated from Winter peak 2 10 stories submitted for Showcasing Platform from LC 2 Innovative Posters and Message 2 Year Long Promotions conducted for registrations 0 Activeness on commission (Reply to mails/ Confirmations/ Sharing stories, experiences) 5 Innovations and Initiatives with results 5 TOTAL 17 Innovation and Initiatives Ho Chi Minh City
  • 36. Out Going eXchange 14-15Ho Chi Minh City Customer Experience Management 17 Information Management 5 International Relations Management 6 Goals Management 7 Innovations and Initiatives 17 TOTAL 50
  • 37. Out Going eXchange 14-15Ho Chi Minh City Thank you for your reading! See you at IGNITE 2014 <3