Personal Information
Organization / Workplace
Bengaluru Area, India India
Occupation
Technical Account Manager
Industry
Technology / Software / Internet
About
Technical Support/Troubleshooting:
Good understanding of OSI model and, TCP/IP protocols.
Good Troubleshooting skill on issues related to IPSec/SSL VPN, Firewall Access rule, Routing, Switching, NAT, VLAN, User Authentication, DNS, WINS, DHCP, and Debugging.
IPSec VPN interoperability issues.
Implementing technical event management / incident handling procedures, incident escalation, and technical investigation when needed.
Suggesting improvements in the operations and processes to make the system full proof.
Rendering technical support / training to clients for resolving critical technical issues.
Knowledge on Firewall technologies (Stateful inspection, packet flow, Transparent & Nat...
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