I have nearly 20 years of experience in Operations, Sales, and Customer Success roles in technology companies. I have built and lead teams as well as worked with the largest and most demanding clients in SaaS.
In my current role, I have the pleasure of leading the FOX team at LinkedIn, a team of operational experts who provide a flexible support service to various business lines during peak load times.
FOX is a senior level team that helps drive process improvements, identify efficiency gains, assessment of process improvements, and oversees Executive escalations process and internal review/follow up.
I'm currently in process to obtain a Master Certificate of Business Process Manageme...
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