Personal Information
Organization / Workplace
Sydney, Australia US
Occupation
MIS
Industry
Telecom / Mobile
About
I am a Customer Experience professional based in Sydney, Australia. My current focus within the Customer Experience Strategy & Planning team at Optus, Australia’s #2 Telco by market size, is to design and implement voice of customer solutions that bring the voice of the customer deep within the organisation, as well as establish NPS as part of the organisation’s DNA.
I am focused on promoting a customer centric culture, where the Voice of the Customer is central to all strategic decisions made by a company. Through quantitative and qualitative analysis, I deliver actionable and insightful insight from the Voice of Customer and Voice of Employee program to focus on creating advocate...
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