Personal Information
Organization / Workplace
Mumbai Area, India India
Occupation
Quality Analyst
Industry
Finance / Banking / Insurance
About
Quality Analyst:
•Identifying problem issues in Phone Banking Officers call recordings and properly escalate the issue to Senior Management.
•Ensuring the highest level of customer and client satisfaction.
•Providing management with timely reports documenting observations during process and Client reviews that identify trends or opportunities for improvement with recommendations.
•Creating and sustaining an environment that creates a free flow of information and ideas in a clear, direct and concise manner.
•Identifying areas of improvement and give constructive, direct feedback to Phone Banking Officers concerning fatal and non fatal errors.
•To work under time constraints an...
Contact Details