Customer Experience professional passionate about understanding and improving all aspects of the customer experience to ensure customer success through:
鈥� Global Voice of the Customer analysis and assessment through enterprise-wide voice of the customer data collection and insight research
鈥� Design, development, and implementation of tools & processes that ensure a world class customer experience focused on driving long-term loyalty
Specialties: customer experience design and insight research, customer satisfaction and loyalty measurement, customer success, technical support, customer service,organizational development, process improvement, quality improvement and quality pr...
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