鈥� Dynamic & diligent professional offering a gratifying career span of 12+ years in the area of Analytics & Quality Management & Customer Service across various lines of business in the BPO Industry
鈥� Possess natural flair for Transaction Monitoring, Continuous Improvements, Operations Management, Team Management, Customer Service and achieving optimum level of Service Level Agreements; handled the project of imparting On-the-Job-Training to a team of up to 30 members.
鈥� Call Quality Management & Six Sigma Certified; adept at developing strategies to enhance clients/ customer relations through formal and informal channels, building cordial relationship through regular interactions
鈥� Exce...
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