Personal Information
Organization / Workplace
Mumbai Area, India India
Occupation
Support Manager at Xoriant
Industry
Technology / Software / Internet
About
Working as Support Manager and I have
Strong cross-functional and cross-industry experience in IT and business domain of more than 17+ years.
successfully managed team sitting in different geography i.e. onsite-offshore model with leading a team of up to 20+ people (15 offshore and 5 onsite).
Exposure in Supporting and Implementing the world-class scalable application capable of consistently meet and enhance the customer experience. Our solutions serving up to 100,000+ transactions daily.
Very Strong experience in handling customer support (supporting 5+ merchants and vendors) and SLAs.
Developed and reviewed dozens of architecture and conceptual models duly aligned with the organiza...
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