I'm a user experience director. Some people call what I do UX strategy, digital strategy, or UX consulting. In the 15 years or so I've been working with clients on their digital endeavours, I've done lots of different things and worn many hats. Generally though, I:
1) Work with board-level executives helping them define and implement digital strategy
2) Maintain a razor-sharp focus on delivering against business objectives and users' needs
3) Quickly build credibility with clients at all levels as a digital expert and UX champion
4) Challenge the status-quo and the accepted way of doing things
5) Develop a strong and genuine rapport with all team members
6) Lead and mentor multi-discipl...
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