I am Leading End Users client relationship capability for many accounts of Americas Region which is delivered at multiple sites in India and Philippines. Diversified client profiles including customers spanning from Financial, FMCG, and Travel & Transportation companies.
I have worked extensively in the areas of Process consulting/ Transitions/Knowledge / Problem / Quality Management. I have led improvements for many accounts in escalations and turned around many performances related metrics.
I have been Global Program Manager and was instrumental in development of new frameworks & tools for GSD鈥檚 analytics need like automated ticket analysis tool, automated solution for survey data an...
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