ITIL Intermediate, PMP, Service Management, IT Administration & Management.
Industry
Technology / Software / Internet
About
A well rounded, self motivated IT Professional having 12 years of experience working for Indian as well as Multi National IT/ITES companies. Presently working with Convergys as a Senior Team Manager in the Microsoft process with strong experience on Relationship Management 鈥� Coordination / Liaison Skills 鈥� Team Management / Lead Process Management / Optimization 鈥� Services Support 鈥� Training / Development 鈥� Quality 鈥� MIS Reporting 鈥� Performance Management
鈥� 11+ years of total IT experience
鈥� 11+ years of rich experience in IT and ITES industry part of 3 different Microsoft Programs in Convergys, 1 specialties in CTS & Cisco .
鈥� Exposure of Six Sigma quality frameworks
鈥� I have the a...
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