Senior manager with wide-ranging expertise in customer service strategy and operations, business and technology transformation programs.
Significant project management experience achieved working at Business Process Outsourcing deal, developing and delivering solutions resulting in changes to people, processes and supporting technologies.
Proven ability in people management.
Continuous and passionate effort in driving results and embracing challenging tasks.
Key Specialties
Customer Relationship Management and Contact Centers Operations, Outsourcing Management.
Business process Reengineering, cost optimization, organization and operating model redesign, change management.
Business Deve...
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