I help organizations
Simplify complex, hard to navigate, sprawling websites
Focus distributed, silo’d teams on the customer
Create new services, products, apps and websites
Move services online
Make sites mobile-friendly & responsive
Gain a clear picture of who the customers are
Ensure the experience is driven by user and organization goals
Consistently measure the user experience
Train, mentor and upskill teams on user experience to build in-house capacity
Lead content governance workshops and guide content strategy
I am a user centered design consultant specializing in designing engaging experiences. I engage clients by planning and leading user centered design activities thr.