Personal Information
Organization / Workplace
Birmingham, Alabama Area United States
Occupation
Manager, Member Services at RxBenefits, Inc.
Industry
Finance / Banking / Insurance
About
An accomplished customer experience, contact center management, human resources and corporate training professional with extensive and diverse experience in driving and supporting positive organizational change. Adept at analyzing both team member and center performance to identify improvement opportunities. Skilled problem solver, project manager and critical change agent; proficient at devising innovative policy, best practice, and technology solutions to propel productivity, profitability and service levels.
Twenty-five years of administrative experience, including office management, employee training, billing, scheduling. Experienced professional with excellent ability to multi-task...