More than 15 years of experience working in Brazil and abroad performing coordination and managing of IT environments, Leadership of Support Team working with Service Desk management specializing in service for level 1 and field services, managing of incidents, demands, problems, events, requests, rollouts, changes and monitoring the entire lifecycle of the Ticket, ITIL v3 certified professional, extensive experience in improving control and indicators related to SDs processes, articulator profile for negotiation with different areas and technical teams, previous expediencies in multinational companies with processes based on ITIL, experience in operations of multi-client services, multi...
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