Responsible for managing a global organization that delivers hardware and software engineering support services to over 1300 R&D engineers, in a 24 hour/7 day environment, managing a significant operating budget. Also responsible as the quality manager for an $80M division.
Set the strategy and roadmap to double the CAD tool and process productivity improvements to over $8M/year in a two year effort. Customer satisfaction was improved by over 9% in the same time period.
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