IT Managers monitor and maintain the computer systems and networks within an organisation. We install and configure computer systems, diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face.
Organisations rely on accessing information via computers. Problems may arise through systems failure, operator error or user misunderstanding. Businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them.
IT Managers are also known as help desk operators, technicians or maintenance engineers. The work is as much about understanding how packages are used as applying d...
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