Customer centricity credentials slideshare
- 4. THE NEED is a full service Organisational Health Consulting firm that focuses on the wellness factor in organisations especially as may emanate from people and communication issues. Centricity Limited Customer
- 5. We go round the customer twice Our Philosophy
- 6. THROUGH-THE-LINE MEDIA COMMS ADVERTISING? EVENTS ? DIRECT MARKETING ? PR PEOPLE COMMS IMPACT SKILLS CUSTOMER SERVICE ? TEAMING ? LEADERSHIP ? SELLING IDENTITY ? ESSENCE ? VISION ? MISION ? VALUES DESIGN ? STYLE ? TONE ? EMBEDMENT ? IMPACT MESSAGE BRAND COMMUNICATION COMMUNICATION SYNERGY #theCONTINUUM
- 11. overall methodology DRAMA IMPACT STYLE CHANGE PRE TRAINING TRAINING EVENT POST TRAINING ? Content Development ? Personality test ? Observation ? Pre-work (Case Studies, reference materials etc) ? Personal application- focused ? 2 or more trainers ? Experiential ? Pot pourri of delivery mechanic ? Exciting slides, Videos (including our recording), Role play ¨C Nollywood, Workbooks, Activities ? Action Points ? Post-test ? Training Report ? Mystery shopping ? Database Relationship management ? MGM Club ? Honourary membership to CUSPA
- 15. C FMCG viationA Arts onsulting ospitalityH Kechi¡¯sFINE ART ? FASHION Books & Uka Wu Ilu Refined For Rebirth
- 16. Thank You Contact Info Email: adaa@customercentricityltd.com Customer Centricity Limited Ground Floor 15, Biaduo Street Off Keffi Street South West Ikoyi Web: www.customercentricityltd.com Twitter: @c_centricity Ada Obuekwe Cell: +234.803 401 7914