Social Media Program Manager | Communities UX Lead at Cisco
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As a social media lead at Cisco, I am responsible for integrating community and social content and capabilities into the Cisco web site. Using community data (discussions, expert profiles, blogs) and social data (twitter, LinkedIn, and YouTube), we enable customers and partners using the Cisco web site to find helpful people and conversations.
As the user experience lead for Cisco Blogs and Communities, I discover user needs, analyze trends, and clarify business requirements. Using a data-driven and customer-centric approach, I build web sites, pages, and components that support the user's top tasks and enables the business to tell its story.
Prior to contracting for Cisco, I designed w...
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communitysocialsocial mediasocialmediasunb2bmediaweb2.0videogroundswelltwitterblogswikisjavadevelopernetworkinglisteningfreerssprivatesocial media strategysocial crmcustomer relationship managementbusinesspaul greenbergvirtual communitysocial media marketingcommunity building
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