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Miami/Fort Lauderdale Area United States

Co-Founder and COO, ITSM Academy, Inc.

Find me on Twitter https://twitter.com/ITSM_Lisa Lisa Schwartz, co-founder and Chief Operating Officer of ITSM Academy, leads and directs the operations of the company. Lisa is a Certified Agile Service Manager (CASM), Certified ScrumMaster (CSM), a Certified Process Design Engineer (CPDE) and a self-proclaimed process junkie. Additionally, Lisa holds certifications in ITIL®, ISO/IEC 20000 and MOF. She ensures ITSM Academy is run on best practices principles, focusing on Continual Service Improvement – inside and outside of the training room. Lisa actively participates with ITSM Academy’s clients, developing comprehensive and sustainable training programs.