No matter how much technology or information systems you create to solve a "problem" you might not achieve your goals. Thus, my favorite quote:
"The work of the users is not to use the system" - Irmeli Sinkkonen
To me, this means that workers are not put in place to amend the computers. Computers are put in place to help, enable and ease the work of the workers. Simple enough, but often neglected.
Questions of what and why are the essential ones to ask. 'The how' is also interesting when it can feedback to what and to why. I want to work towards this goal as a work infomatics professional, product owner, product manager, IS designer or any other role that aims to bring value to busines...