Profile Summary:
A comprehensive12 years In Contact Center Operations Management, Customer Experience, Corporate Strategic Planning, Performance Management and Continuous Improvement functions in Telecommunications field, immense academic studies and experiences have uniquely shaped my profile.
I was responsible for managing TE Data Egypt鈥檚 largest ISP鈥檚 Technical Support contact center operations; as a head of first and second tiers then In the last five years, then worked in strategy, corporate planning & business performance and ended up as a manager at the planning and performance management unit at TE Data Egypt [2009 till present] www.tedata.net.
- Transform TE Data's strategic
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trends of 2015customer experience2016 predictionscustomer service
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