Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Attempt to persuade customer to reconsider cancellation.
Attracts potential customers by answering service questions; suggesting information about other
services.
Making sure general operations of a store runs smoothly, cleanly and meets any budget or sales goals.
Report to senior management in the company.
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