Sr. Manager at HCL Technologies (Infrastructure Services Division)
Industry
Technology / Software / Internet
Website
About
Over 11+ years of experience in leading technical support operations entailing: ITIL Initiatives, Incident Management, Project Coordination, Process Enhancement, Customer Satisfaction, SLA Adherence, Change Management, Training & Development and Team Management
CORE COMPETENCIES:
Data Centre Operations, Infrastructure Management, Business Continuity Plans, Service Level Agreements (SLAs) .Request for Proposals (RFP),Service Improvements,IT Asset Management Root Cause Analysis (RCA), Process Standardization,Technical Support Operations,Team Management,Training & Development ,Client Relationship Management ,Project Coordination
Six Sigma Lean
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