• Windows end user platforms, MS Office 2010/2013.
• Enduser HW support – desktops, laptops, phones.
• Apple OSX and iOS technology support.
• Active Directory infrastructure and group policy.
• OS deployment, encryption technologies.
• Manages and maintain services (printing, networking, desktop, mobile) within local office and supports user base in wide range of requests and incidents
• Desktop/laptop management and operating system installation and workplace preparation
• Handle internal infrastructure requests and incidents for HW preparation, Asset mgmt., End User and Solution support