Actualy I'm working on these items:
- 1) Unified Communication & Collaboration: how to support the market growth (first phase), promote the best practice and avoiding the risks of user resistance
See:
http://www.linkedin.com/groups?gid=2318329&trk=myg_ugrp_ovr
http://www.forum-ucc.it
2) Multimedia Customer Relation: how to reduce cost per contact avoiding impact on performance and quality
See:
http://www.linkedin.com/groups?gid=2318382&trk=myg_ugrp_ovr
http://www.club-cmmc.it/
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