A highly experienced senior manager with over 10 years online experience with a real passion for delivering an excellent online customer experience.
Generates revenue, cost savings and improves customer satisfaction through the use of web analytics and customer feedback analysis.
Has a proven track record in managing complex projects involving multi-disciplinary teams at diverse locations.
Had responsibility for setting the direction for the Business's Digital Care strategy within the Customer Experience organisation.
Ran a Knowledge Management Programme, which delivered cost benefits to the business and improvements to the customer experience.
Launched new propositions, includin...
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