In my new position of Head of Operations I am responsible for all commercial business planning at TSW Training; a senior strategic and operations management role with primary responsibility for the growth and positioning of the organisation. This includes overall responsibility for:
- strategic business planning and analysis
- management of service delivery
- customer relationship management
- team management and leadership
- workforce planning
- communications
- change management
- process improvement and cost reduction
- data analysis
- recruitment and training
Highly accomplished operations manager with a solid track record of managing successful business activities including TSW
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