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Sydney Area, Australia Australia

Head of Internal Communications, Strategy & Training at Campaign Monitor

Technology / Software / Internet

Are the people who work in customer service for banks and insurance companies and telecommunications just terrible people? I don't think so. It's the environment they work in, the processes and the lack of authority and tools that stop them doing a good job. I'm a huge proponent of great customer service coming out of a culture of valuing customers and the customer service team. At Campaign Monitor I spend my time looking after our customer service agents who work all around the world to produce fantastic results. I write and speak about customer service from the frontline to the management tier, and my background in web design in house, as a freelancer and through my own business has g...