Personal Information
Organization / Workplace
Greater Philadelphia Area United States
Occupation
Committed to Customer Experience, Process Improvement & Quality | Digital Marketing & Operations Professional
Industry
Advertising / Marketing / PR
About
Over 20 years of customer-centric delivery, quality process improvement, strategy development and implementation, and operations management in digital marketing, consulting services and retail. Dedicated to customer experience and satisfaction based on lean management and classic quality methodologies that focus specifically on continuous process improvement and respect for people.
Matt is a Senior Member of the American Society for Quality (ASQ), and recently completed Arizona State University’s W.P. Carey School of Business Certificate in Customer Experience in 2014. With a passion for managing change and transition, he also completed the Change Management Certificate program offered b.
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