3. Business ???Market are EverywhereGlobal NetworkingFrictionless Interaction and CoordinationE-lance economyPositive Feedback and Increasing Returns EconomicsNew Economics of InformationsDisintermediationDigital CommunityExperience EconomyMass Customizing and Prosumption
18. SkypeMass customizationSoftware developmentPayment providersDistribution partnersTELCO PartnersWeb UserGlobalFree internet & video callingPeople who want to call phonesCheap calls to phones (skypeout)Software developersoftwareSkype.comHeadset partnersFreeSoftware developmentComplaint managementSkypeout pre-paid or subscriptionHandset sales
30. Business model fit StrategyRegulatory TrendsSocietal and Cultural TrendsKeyTrendsSocioeconomic TrendsTechnology TrendsMarket SegmentsSuppliers and other value chain actorsNeeds and DemandStakeholdersMarketForcesIndustryForceMarket IssuesCompetitorsSwitching CostsNew EntrantsRevenue AttractivenessSubstitute Product and ServicesMacro-EconomicForceEconomic InfrastructureGlobal Market ConditionsCapital MarketsCommodities and other Resources