Presently, I am the Director of Service Excellence/Patient Experience for Medical Center Health System. My position requires very strong communication skills, including but not limited to conflict resolution, public speaking, marketing and customer service skills. My greatest responsibility is to strengthen the organization鈥檚 behavioral culture through patient, employee, physician and community engagement.
I have a Bachelor鈥檚 Degree in Public Relations and a minor in Marketing from Texas Tech University. In addition to my education, I have roughly ten years of customer service, marketing and sales experience, including six years developing and providing training on Behavioral Expec...
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