Senior Brazilian IT Professional with experience with business application development, application performance management, program and project management, professional services, managed services, customer engagement, business process management, business support systems, operation support systems, business governance, service level management (KPI, SLA), program / Project management and new technologies.
Customer advocate and facilitator between customers and the company.
Ability to manage team, in maintenance outsourcing contracts, deployment of process and controls for data infrastructure and unified communication projects with broad scope or impact, including setting organizational di...