Personal Information
Organization / Workplace
Washington D.C. Metro Area, Virginia United States
Occupation
Director IT Services
Industry
Technology / Software / Internet
Website
About
EXECUTIVE PROFILE
Accomplished technology professional with 15 years of IT management with focus on building, delivering and supporting technology solutions that empower business organizations to capitalize on opportunities and create efficient processes. 11 years IT Services Management (ITSM), process architect and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements. ITIL V3 Expert certified. MBA Duke University (IT Management and Marketing).
Specialties: IT Service Management based on ITIL best practices
performed across all ITIL Service Support and Delivery areas.
ITIL Service Support i...