Customer Experience Consultant at Nationwide Building Society
Industry
Telecom / Mobile
About
I am an experienced and passionate advocate of deploying Operational Excellence principles in service organisations. I enjoy encouraging managers to think differently about implementing change and to not simply chase the numbers.
I have extensive lean and six sigma implementation experience in both manufacturing and service sectors, most recently operating at a senior management level in Telco/Outsourcing.
I love working in organisations that have a long term view of quality. I also believe that sustainable growth in organisations comes through people who enjoy their work and care for their employer and as such I thoroughly enjoy the role of leadership where I can help others achieve th...
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