Customer Success Executive 鈥� Over the last 5 years, I have helped build 2 startups that have both ended successfully with acquisitions. Hyper9, was acquired by Solarwinds in 2011 and CopperEgg was acquired by Idera in 2013.
After being with Idera for over a year (CopperEgg was acquired in July 2013), it鈥檚 time to use my expertise to help new companies in the area of Customer Success. This combines the disciplines of Product Management, Sales, Marketing, Support and Customer Service. It is a full lifecycle approach for engagement of the customer, from prospect through post sales.
Most recently at CopperEgg, I adapted my enterprise sales strategy to a fast paced, high volume transa...
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