Forward-thinking writer/editor, content developer, social media producer and brand community manager with hands-on experience engaging users through digital and traditional media. Consistently delivers high performance results by leveraging key customer insights.
* 7+ years’ experience creating and managing (e.g., strategy, writing, editing, publishing, placement) matrix-driven technical support content.
* Extensive hands-on day-to-day experience in maximizing exposure and measuring impact of social media and related mobile apps.
* Strong working knowledge of content management systems, with in-depth experience mentoring and partnering with teams of content contributors.
* Self-directed...