More than 7 years experience in CRM especially Analytical side.
Have been in various analytic projects(customer segmentation, churn analysis, insight analysis) with analytical skills like SQL, data mining etc.
Market research, customer satisfaction surveys are designed and reported to management by team.
Leaded to Business requirement analysis, RFP processes of CRM Project and Multi-Channel Marketing Management Project for business side.
Specialties: Customer Intelligence
Customer Analytics
Customer Segmentation
Data Mining
Clustering
Business Analytics
Business Intelligence
Loyalty Management
Customer Experience
Market Research
Customer Satisfaction Survey
Multi-Channel Marketing Manage...
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