Worked as an Incident Co- ordinator for Microsoft IT Project. Handled the incoming requests for tickets and allotted them to the team members. Knowledge of internal applications of Microsoft IT.
Managed various client calls and prepared managerial reports on excel.
Helped in early resolution of major incidents by identifying them at the earliest and causing minimal client loss. Also helped in saving client money.
Received appreciations from clients on quick resolution of issues.
A good team player and a fast learner.
Currently persuing MBA from Birla Institute of Management Technology ( BIMTECH ) with Human Resources Specialization (HR)
Worked on a special project implementation with ...
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