Perfect Order
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This document outlines a scorecards program review for measuring logistics performance. It discusses sources of data like transfers and invoices that will be used for calculations. Timeframes for on-time delivery are defined, varying by location. Reporting methods are explained like calculating the percentage of on-time orders and reasons for returns. The agenda indicates there was a discussion of the program definition, objectives, calculation criteria, reporting approach, and next steps.
Perfect Order
- 1. Scorecards Program Review Aug 3, 2009JBDC
- 5. Objective of the meeting3/8/20094Eng. Mohammed Abdulrahman
- 9. Filled date
- 10. Arrival date (dock to stock, location of filled transfers)
- 11. Received date
- 12. Manual
- 13. Quality issues upon receiving; damages, discrepancies3/8/20096Eng. Mohammed Abdulrahman
- 15. Invoice date
- 16. Filled date
- 17. Dispatch date (no real time delivery date & more than one trip per invoice)
- 18. Number of temp. returns
- 19. Returns and reason should be linked to return program
- 20. Manual
- 21. Quality issues upon receiving; damage, expiries, etc.3/8/20097Eng. Mohammed Abdulrahman
- 23. Calculation & CriteriaJed TransfersWithin 48 hours from date of transfers till date of arrival to be considered as on time transfer
- 24. Within 24 hours from date of arrival to received date to be considered as on time receiving3/8/20099Eng. Mohammed Abdulrahman
- 25. Calculation & CriteriaLocal InvoicesWithin 24 hours from invoice date to dispatch date considered as on time delivery, provided that invoices are printed before 12:00 PM.
- 26. Invoices printed after noon should counted as next day invoice, which will have 48 hours3/8/200910Eng. Mohammed Abdulrahman
- 27. Calculation & CriteriaLocal InvoicesCustomers who received orders based on appointment should be given 5 working days such us supermarkets and tenders in Riyadh
- 28. List of invoices that should be automatically considered as on time :
- 29. MISC ACCOUNT
- 30. MISCLL A/C NO.3
- 32. Other invoices to be received in warehouse3/8/200911Eng. Mohammed Abdulrahman
- 33. Calculation & Criterianon-jed InvoicesMakkah & Taif: 2 days
- 34. Madinah & Yunbu: 3 days
- 35. Tabuk & Rabig: 5 days
- 36. Working days
- 37. Invoices printed after noon should counted as next day invoice,3/8/200912Eng. Mohammed Abdulrahman
- 38. Calculation & Criterianon-Ryd InvoicesQasim, Hail & Kharj: 3 days
- 39. North Region (Skaka, Arar, Aljof): 5 days
- 40. Working days
- 41. Invoices printed after noon should counted as next day invoice3/8/200913Eng. Mohammed Abdulrahman
- 43. ReportingTotal Number of Invoices:
- 44. No of Invoices dispatched
- 45. Percentage of Invoices dispatched.
- 46. No of Perfect Order (dispatched Invoices Only )
- 48. Percentage of failures with gap analysis3/8/200915Eng. Mohammed Abdulrahman
- 49. ReportingTotal number of delivery returns, with gap analysis (return reasons)
- 50. # and % Partial return
- 51. # and % of full return
- 52. # and % of one time temp return
- 53. # and % of two times temp return
- 54. # and % of three time or more temp return3/8/200916Eng. Mohammed Abdulrahman
- 56. ConclusionAction PlanIT support3/8/200918Eng. Mohammed Abdulrahman
Editor's Notes
- #5: The Balanced Scorecard (BSC) is a strategic performance management tool for measuring whether the smaller-scale operational activities of a company are aligned with its larger-scale objectives in terms of vision and strategy.