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Bengaluru Area, India India

Vrithav Inc.,

Worked as a Sr. Quality Analyst at HGSL. Responsibilities: • Ensure client SLAs are met consistently. • Monitor process performance on a regular basis and implement CAPA whenever required. • Identify areas of improvement in the process and implement corrective actions for the same. • Received positive reviews and feedback from the clients on many occasions • Regular monitoring and evaluation as per Internal Audit Target. • Acquire knowledge on related areas of the project. • Update the team on changes in workflow as per Client guidelines/alert. • Ensure achievement of quality targets of the team. • Regular feedback to team members in order to improve Quality & productivity. • Ensure pro...