Oversee service delivery and continual improvement of Intel environment for Fortune 500 client with 900+ Windows servers supporting SAP and legacy applications.
As outsourcing vendor, nurture relationships with stakeholders in matrixed environment; liaise with customer and third-party resources to determine and meet client’s network, server, OS, storage, and hardware needs. Manage SEV1 incidents; orchestrate work streams and engage offshore teams for rapid resolution. Leverage deep knowledge of ITIL IPC processes to optimize quality of strategic, change, incident, and service request management and implementation / test plans; find tool sets and inventive solutions to fill process gaps.
Oversee service delivery and continual improvement of Intel environment for Fortune 500 client with 900+ Windows servers supporting SAP and legacy applications.
As outsourcing vendor, nurture relationships with stakeholders in matrixed environment; liaise with customer and third-party resources to determine and meet client’s network, server, OS, storage, and hardware needs. Manage SEV1 incidents; orchestrate work streams and engage offshore teams for rapid resolution. Leverage deep knowledge of ITIL IPC processes to optimize quality of strategic, change, incident, and service request management and implementation / test plans; find tool sets and inventive solutions to fill process gaps.
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