Personal Information
Organization / Workplace
Munich Area, Germany Germany
Occupation
Creating, Implementing Innovative Technological Solutions and building relationships with attention and integrity.
Industry
Electronics / Computer Hardware
About
- Many years of experience in technical customer management and support with Bachelor in Computer Science.
- Knowledgeable and effective working with different cultures gained through years of international customer facing experience.
- Ability to develop and monitor project schedules and timelines to identify and meet critical milestones.
- Ability to interact with and explain things to all groups of technical and non-technical people up to a CxO level.
- Using ATS (Analytic Trouble Shooting from Kepner Tregoe) as one of the main methods in solving problems.
- Voice of the Customer Award from Dell – EMEA expert center – for constantly turning dissatisfied customer cases into positive on
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