Personal Information
Organization / Workplace
Egypt Egypt
Occupation
Cloud Services Manager at Oracle
Industry
Technology / Software / Internet
About
• More than 16 years IT experience at national and multinational employers with proficient track record in Oracle database and applications administration (Apps/DBA), application development, Event , Incident and Problem Management ,customer support, system analysis, ITIL , ISO20000 processes and audits, Cloud IT services ,outsourcing and technology management.
• Solid experience in leading technical teams (virtual & face to face) and managing cross-functional projects.
• Strong customer focus with ability to handle critical and escalated accounts.
Specialities: Cloud Services, IT Operations, ITIL framework , Customer Support
Contact Details
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