The document summarizes recommendations from a consulting group called Y-MOR for Live Nation Entertainment regarding issues arising from their merger with Ticketmaster. Y-MOR conducted research and identified issues like fan and artist resistance to the merger due to concerns around higher prices and fewer choices. Their recommendations include tailoring communications to specific audiences, initiating discount offers, keeping all parties informed, monitoring social media, and forming a merger committee to rebrand Live Nation as more fan and artist friendly. Implementing these recommendations would improve Live Nation's public image and support, social worth, and sales while benefiting shareholders in the long run.
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Live Nation and TicketMaster Merger
1. Live Nation and Ticketmaster Merger: Live Nation Entertainment (LNE) Y-MOR 息 Consulting Group Yoni Reisman Matt Tinaglia Olivia Clark Rosie Popivanova By our powers combined: Y-MOR 息 gives you more!
2. Y-MOR 息 : Background & how we can help LNE What we found / LNEs current issues Y-MOR 息 s Recommendations How our recommendations will benefit LNE Outline of Presentation
4. Background Merger Current challenge Benefit everyone associated with music industry Living up to that promise Long process DOJ and others still watching
5. Background How Y-MOR 息 can help LNE Corporate Communications Strategy consultants Expert researchers Thorough Audit to develop recommendations
6. Issues Merger Resistance Fans worry prices will go up Artists concerned about having fewer choices Promoters have to deal with stiffer competition Venues face losing ticket sharing revenues Business partners fear losing LNE as a partner Regulatory agencies guard against monopoly
7. Issues Research Findings Strategy regulatory vs. market acceptance Message words vs. actions Audience broad vs. narrow definition Communicator top-down vs. bottom-up approach Media single vs. multiple channels
8. Recommendations Tailor Future Communication to Specific Audiences Use different channels to reach different audiences Business Partners - press releases Fans - Facebook, Twitter Artists - through managers
9. Recommendations Initiate Discount or Bundle Offers Reduce or remove convenience fees that insult fans Gain some trust back from fans Prove to all parties that the merger will indeed bring benefits
10. Recommendations Pursue Efforts to Keep All Parties Informed Press Conferences Press Releases Toll-Free Information Hotline Webpage with direct link to main LNE website
11. Recommendations Form a Merger Committee for Re-Branding Strategy With the following Responsibilities: Oversee additional restructuring efforts Focus on value creation Approve and implement recommendations Re-Brand LNE as fan & artist friendly company
12. Recommendations Monitor Social Media to Respond to Negativity Show that LNE cares about public perception Fans will appreciate efforts to respond LNE will benefit from knowing customers better
13. Benefits Improve LNE threefold Increase Support Create Social Worth Boost Sales How our recommendations will benefit Shareholders
14. Benefits Increase Support Prosperous Accolades Indirect Marketing How our recommendations will benefit LNE
15. Improve Social Worth Acceptance/Trust Public Awareness How our recommendations will benefit LNE Benefits
17. Conclusion Invest in Live Nations Public Image Hire a communication specialist Notice LNEs current issues Consider Y-MOR 息 s Recommendations Understand this decisions long-term benefits
#4: Primary audience knows background. However, might be interested to know outside perspective, play video.
#5: Current Challenge According to the opening paragraph of your first joint press release improve the live entertainment experience and drive major innovations in ticketing technology, marketing and service. We believe that the challenge you face now is to live up to those promises and to convince everyone, not only with words, but with real actions, and not just to your shareholders, that this is true. Long Process Contrary to your expectation that the merger would be completed in less than six months, it took one year from your first mention of the merger until the date the merger was completed. You spent an enormous amount of effort making your arguments to convince the regulatory agencies that the merger would not monopolize the music industry. However, even though the Department of Justice did approve the merger, they continue to watch for any negative impact the combined company may have on the music industry. Rosie will have more detail on that later as well.
#6: We advise mid- to large- size clients on effective communication regarding mergers and acquisitions, downsizing, restructuring, etc We have thoroughly researched the merger of Live Nation and Ticketmaster forming Live Nation Entertainment. The focus of our research is to suggest to you how you can further enhance your communications efforts to elicit widespread support from fans, artists, venues, agents and other business partners. We believe that after implementing the suggested recommendations, your company will solidify its reputation as the most respected and frequently used ticketing and event promoter in the world. Now Rosie will go into some detail on the issues we found while performing your audit
#14: Thank you Yoni for that introduction and for outlining our recommendations. Now, for the question some of you want to hear answered, how do YOU benefit? Well, we can look at that question in two ways. First, if we take the direct meaning of you as you the shareholder, that question is quickly answered by a parallel correlation which is as Live Nation Entertainment prospers, so will the leaders, you. Now what if we take the indirect meaning of you as meaning Live Nation Entertainment? Well, we can promise you that with our direction, lead, and support Live Nation Entertainment will have not only increased support, but also improved social worth and sales. Therefore, lets go into detail on each benefit.
#15: Support: As Rosie pointed out earlier LNE doesnt have the greatest reputation. So, we will turn those wild and unruly comments, that you may have heard or seen on the streets, into prosperous accolades by developing and solidifying your relationship with others to gain support . We will also turn those rude t-shirt comments into a positive t-shirt marketing tool t hrough improving communication between the company and the parties opposing the merger. Now, what about social worth?
#16: Social Worth: Well, we are looking promoting acceptance and trust from interested parties working alongside LNE, with LNE, or even against LNE by increasing the transparency of the companys actions. Once we gain the acceptance from our cohorts, our social worth increases. Another parallel correlation. Once outside parties are able to openly address their concerns directly to LNE, we will have the knowledge to better focus our efforts and to reach a wider public through our actions. Now, indirectly, all of these benefits deals with sales too.
#17: Increased sales: So, explaining the increase in sales is a little redundant, but, hey, redundancy provides good repetition. With our work, you are guaranteed Azoffs triple sales deal. Not only will our work improve your public image by increasing support and social worth it will increase the sales through good comments, indirect marketing, acceptance, public awareness, and much more for your company that we cant cover in such a short PowerPoint. So, despite how well Live Nation Entertainment has handled communicating the effects and implications of its merger, it should take our recommended additional steps to ensure that all interested parties approve of the merger on all levels. Has anyone heard of the quote, with great responsibility, comes great power. Did anyone catch that. I said it backwards. With great power, comes great responsibility. Well, either way, you have gained great power with this merger and you have the great responsibility to keep your clients happy. All of them, even the ones you dont know yet. As Mr. Azoff has been quoted saying, With this merger were going to form new businesses through e-commerce. We want to help you form the new e-commerce businesses. We dont want to let you take back ground that you have laid out for your clients. The future of not only this new company, but also of the entire Music Industry is riding on this merger. Go ahead, sign up with us, and we can help you get there.
#18: As you can guess, that is the first step of our summary. We provided background on our company, so you can hire us as your communication specialist to improve LNEs public image. After that we can begin notifying you of current issues and providing your our recommendations. Immediately, we can start implementing our 5 step program. Or we can customize the implementation to address the steps you are willing to take. You wont be disappointed by choosing Y-Mor because as you have just heard improving your public image increases the publics awareness of your business, increases the trust in future clients by giving transparency to your ethics, and overall the bottom-line improves your sales. Like our slogan states: By Our Powers Combined, Y-Mor Gives You more . Now, with that slogan in mind, Ill leave this up for you to look at while we take questions, clarifications, and/or comments on how we can provide more.