Expert in customer service environment with more than 10 years experience ( > 5 years in management role). With all kind of operation role, starting from Agent, Team leader, Supervisor, QA, Trainer, manager and senior management, I am willing to contribute the professional CS team - Best in class quality.
Familiar with community management, E-commerce, start up and large enterprise business.
Process improvement and operation excellence is also my strong point. I am the key player who set up the very strong Team of Lazada CS TH to be recognized for good reputation in nationwide.