Personal Information
Organization / Workplace
Hemel Hempstead, United Kingdom, Berkshire United Kingdom
Occupation
Head of Delivery Strategy & Service Improvement
Industry
Technology / Software / Internet
Website
About
Extensive and deep experience in both product services and managed services, designing and delivering end-2-end customer services. My work career spans both the commercial and public sectors supporting enterprise and commercial customers across the full product and services lifecycle. Some of the roles I have undertaken include: services strategy formulation and execution; business development; enterprise and commercial customer service delivery; customer loyalty definition and execution; business process re-engineering; Business Intelligence reporting; performance improvement and business change champion.
Specialties: Passionate about Customer Service Excellence; Organisational & Busin...
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