We studied Scrum in our Software engineering project management course, we are advised to make User stories, Product Backlog and Sprint backlog.
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Product Backlog
1. PRODUCT BACKLOG
ID ITEM OWNER PRIORITY EFFORT STATUS DEFINITION OF DONE
1 Make UI/UX design of website Project Owner
1.1 Develop the front end of website Project Owner Done L Assigned to sprint 1 The entire front end of the website is completed
1.2 Check the cross browser compatibility Project Owner Done M Assigned to sprint 1 Web site tests successfully among all major web browsers
2 Customer: Register an account with Courier R Us Project Owner
2.1 Create customer registration functionality Project Owner Done M Assigned to sprint 1 Customer registration page is usuable
2.2 Enter personal details Project Owner Done S Assigned to sprint 1 Customer is able to enter personal details
2.3 Insert new record into database Project Owner Done M Assigned to sprint 1 Customer details inputted into database correctly
3 Customer leaves callback details Project Owner
3.1 Integrate IVR system with the current website Project Owner Done S Assigned to sprint 2 The IVR system successfully interfaces with the new website database to leave their callback details
4 Complaint staff to prioritize callback queue via reporting on tickets Project Owner
4.1 Outstanding calls to be logged as tickets in the callback queue Project Owner Done M Assigned to sprint 2 The outstanding calls are logged into a system as tickets
4.2 Complaint staff wants to generate a report of logged tickets Project Owner Done M Assigned to sprint 2 Reports are able to be generated based on logged tickets
5 Customer tracks consignment online Project Owner
5.1 Log in screen and functionality Project Owner 1 M Assigned to sprint 3 Log in screen usable
5.2 Admin & Customer: Username and passwork check Project Owner 2 S Assigned to sprint 3 The user credentials can be checked on the backend
5.3 Customer enters consignment number Project Owner 3 L Assigned to sprint 3 Customer can type in a consignment number into the website and submit
5.4 Customer: Tracking ID check Project Owner 4 M Assigned to sprint 3 ID exists and matches one assigned to customer
5.5 Retrieve customer record from database Project Owner 5 M Assigned to sprint 3 The customer's record is retrieved correctly
5.6 Admin can change the customer record Project Owner 6 L Assigned to sprint 3 Modified record is saved in database
6 Complaint staff calls a customer back Project Owner
6.1 Admin: Access logging system Project Owner 7 L Assigned to sprint 3 User credentials checked on he backend
6.2 Retrieve details from system Project Owner 8 M Assigned to sprint 3 Prioritised queue is retrieved
6.3 Retrieve customer record from database Project Owner 9 S Assigned to sprint 3 Customer detail is retrieved from database
6.4 Write the customer complaint on web form Project Owner 10 L Assigned to sprint 3 Admin is able to enter details of complaint
6.5 Generate complaint number Project Owner 1 S Assigned to sprint 3 A unique identifier is assigned to form
6.6 Send complaint to the respective authority Project Owner 12 M Assigned to sprint 3 Report is sent to correct location
7 Customer wants to pay for their consignment online Project Owner
7.1 Implement the payment method Project Owner 13 S Assigned to sprint 4 Customer is able to use form to enter payment details
7.2 Checkout Project Owner 14 M Assigned to sprint 4 Customer is able to successfully purchase their consignment
7.3 Print out the receipt of their payment Project Owner 15 S Assigned to sprint 4 Customer is able to download and print consignment reciept
7.4 Print out the details of their consignment Project Owner 16 S Assigned to sprint 4 Customer is able to download and print details of consignment
8 Cloud Deployment Project Owner
8.1 Create the cloud infrastructure Project Owner 17 L Assigned to sprint 5 The cloud software and hardware infrastructure is ready for hosting the solution
8.2 Deploy website to the server and cloud Project Owner 18 M Assigned to sprint 5 The website is fully deployed and able to be accessed via the web
9 Training Project Owner
9.1 Prepare the training material Project Owner 19 L Assigned to sprint 5 The training material is fully prepared
9.2 Conduct the training Project Owner 20 L Assigned to sprint 5 All staff have been trained
10 Documentation Project Owner
10.1 Make all documentatiton from project initiation to closure Project Owner 21 L Assigned to sprint 5 Documentation is completed
10.2 Make report at the end of every sprint Project Owner 22 S Assigned to sprint 5 All reports after each sprint are completed
11 Testing Project Owner
11.1 Unit Test all the functionalities to be implemented Project Owner 23 L Assigned to sprint 1,2,3,4,5 All unit tests have been completed
11.2 System Test all the functionalities Project Owner 24 L Assigned to sprint 1,2,3,4,5 All systems tests have been completed
11.3 Bug fixing Project Owner 25 L Assigned to sprint 1,2,3,4,5 No bugs are present after fixing
11.4 Retesting after the bug fixing Project Owner 26 M Assigned to sprint 1,2,3,4,5 No bugs are present after retesting