•Project Manager responsible for development team & implementation of ServiceNow SaaS IT service management solutions, including Service Catalog, Incident Management, Problem Management, Change Management, Release/SDLC, Time Card, and Knowledge Management
•Served as a customer facing Project Manager executing multi-year, multi-million dollar deployment/IMAC contracts for multiple customers utilizing IBM’s World Wide Project Management Method with teams ranging from five to twenty-five plus members.
Specialties: ServiceNow, SaaS, SDLC, Infrastructure, Structured Cabling, Cisco, QSR, Server, Franchise, Refurbish, Project Management, PMI, Deployment Specialist, Procurement, Vendor Managemen...